Usability Institue Logo- A bolt that can be fastened with any of 4 tools
Usability Consulting, Specializing in Schools and Non-Profits
Reducing Training to Its Eventual Minimum... Zero?
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Check out these items that can help you conquer unfriendly software:
arrow Function Tree
Destined to be an industry classic, a consolidated hierarchy of all generic software function.
arrow Results Tree
I'm not settled on the name yet, but the content is incontrovertable: afford these results or vanish.
arrow GenericUI
Style sheet and hundreds of design elements for serious data applications in a browser
arrow Website Survival Checklist
33 vital signs for every website's health
arrow Computer User's
Bill of Rights

8 rules of the of user-in-yourface common sense
arrow Winning the Business Softwar
Our 46-page book, absotively free
arrow Free Usability Criteria for RFPs
Put this text right in your Requests for Proposals, no strings attached.
  Full list of resources...
Computer User's Bill of Rights
  1. We shouldn't have to read a manual, certainly not a huge one.
  2. We should be able to accomplish every task and entry with the fewest possible keystrokes.
  3. We should be able to do things out of order without being penalized.
  4. We should be able to make mistakes without being terminated, executed, canceled, re-booted, or erased.
  5. We should be able to understand why the program does what it does.
  6. We expect that all of what we type into the computer is saved, by default.
  7. We expect to be forewarned when any work is over-written, undone, or erased.
  8. We expect to have most of our work retained after the power is interrupted.

"My interest in usability arose from the pain and tears of patching the wounds of suffering interface designs with the inadequate bandages of help files and user guides." — Daniel Cohen

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